Privacy policy

Privacy Policy

Last updated: October 10, 2025

American Garage Door Supply, Inc. (“we,” “us,” “our,” or “Company”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a professional and secure shopping experience. This store is powered by Shopify, which enables us to process transactions and deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data. We may collect or process the following categories of personal information, depending on how you interact with our Services:

Contact details: name, billing/shipping address, phone number, and email address.
Financial information: payment card details, transaction amounts, and billing history.
Account information: username, password, and preferences.
Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
Communications: messages you send to our support team or through web forms.
Device information: IP address, browser, operating system, and device identifiers.
Usage information: pages visited, duration of visit, and interaction data (via cookies and analytics).

Personal Information Sources

Directly from you: when you make a purchase, create an account, or contact us.
Automatically: through cookies, web beacons, and similar technologies.
Service providers: payment processors, fulfillment partners, IT and security vendors.
Partners or third parties: including Shopify and analytics/advertising providers.

How We Use Your Personal Information

1. Providing, Tailoring, and Improving the Services

To process orders, ship products, fulfill returns, provide customer support, remember your preferences, manage your account, enable reviews, and improve the Services and user experience.

2. Marketing and Communications (Email & SMS)

We may send you marketing emails, text messages (SMS), and promotional offers consistent with your consent, including product updates, discounts, newsletters, and recommendations based on your activity.

Email Opt-Out: You may opt out of marketing emails at any time by clicking “Unsubscribe” in any message.
SMS Opt-Out: If you opt in to SMS, you may opt out at any time by replying STOP to any text.
HELP: For assistance, reply HELP or contact us at Marketing@AmericanDoorSupply.com.
Data Use: We will never share your SMS consent or phone number with third parties for marketing purposes.
Message Rates & Frequency: Message and data rates may apply. Message frequency may vary depending on several factors. Example: You may receive 2 SMS messages from us in a 7 day period for transactional and promotional related activity.

3. Security and Fraud Prevention

To protect the security of our website, detect fraudulent activity, and safeguard user accounts.

4. Legal Compliance

To comply with applicable laws, regulations, and valid legal requests, and to enforce our Terms of Service.

How We Disclose Personal Information

We may share your personal information under limited, lawful circumstances:

With Shopify and service providers: to process payments, manage orders, store data, and perform analytics.
With marketing and technology partners: to deliver ads or campaigns based on legitimate interest or your consent.
When required by law: in response to subpoenas or lawful investigations.
With affiliates: within our corporate group as needed for business operations.
In business transactions: such as mergers, sales, or reorganizations.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Relationship with Shopify

This site is hosted and supported by Shopify, which also processes data as a service provider. Information you provide is transmitted to and stored by Shopify (and its affiliates or subprocessors) in accordance with its own privacy practices.

Shopify may process information about your interactions across multiple stores to improve its services. To learn how Shopify uses and protects your information, visit the Shopify Privacy Policy or manage your privacy settings via the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from minors. If you believe your child has provided us with information, please contact us at Marketing@AmericanDoorSupply.com so we can delete it promptly.

Security and Retention

We use commercially reasonable safeguards to protect your information, including encryption and secure data storage. However, no system is entirely secure. You are responsible for keeping your passwords and account access information safe.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access or request a copy of the data we hold about you.
Correct inaccurate information.
Request deletion of your personal data.
Opt out of marketing or data sharing.
Transfer your data to another provider (where legally required).

To exercise your rights, contact us at Marketing@AmericanDoorSupply.com or via mail at the address listed below.

If you are located in a jurisdiction that recognizes “Global Privacy Control” signals, we will honor such requests where required by law.

International Transfers

Your personal information may be transferred to and processed in the United States and other countries where our service providers operate. These locations may have different data protection laws than your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date above. Continued use of our website after such changes constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions about our privacy practices, SMS/email marketing compliance, or how we handle your information, please contact:

American Garage Door Supply, Inc.
Email: Marketing@AmericanDoorSupply.com
Phone: 1-800-233-1487
Address: 1226 Industrial Park Drive SE
Bemidji, MN 56601
United States