Refund & Return Policy

American Garage Door Supply is committed to providing high-quality products and excellent service. To ensure clarity and fairness, please review our refund and return guidelines below:

Non-Refundable Items

• Customizable Items: All custom order items are non-refundable. These products are built and assembled specifically to your requirements and cannot be returned or restocked.

• Garage Door Springs: All garage door springs are non-refundable. Each spring is manufactured and wound to meet the specific dimensions and needs of your order, making them unique to your application.

Eligible Returns

• Standard, non-custom items may be eligible for return if they are in new, unused condition and returned within 30 days of delivery.

• All returns require prior authorization. Please contact our customer service team before shipping any items back. Unauthorized returns may not be accepted.

Restocking Fees

• Obtain a Return Material Authorization (RMA) before shipping any product back.
• Custom product is non-returnable. (e.g., brushseal, torsion springs.)
• Freight must be pre-paid by the customer.
• A 25 % restocking fee applies to non-warranty returns accepted upon inspection.

Shipping Costs

• Shipping charges are non-refundable.

• Customers are responsible for return shipping costs unless the item was shipped in error or is defective.

Defective or Incorrect Items

• If you receive a defective or incorrect product, please notify us within 7 days of delivery. We will work with you to provide a replacement or issue a return authorization at no additional cost.

How to Request a Return

1. Contact our customer service department with your order number, product details, and reason for return.

2. If approved, you will receive a Return Authorization (RA) number and instructions for shipping.

3. Once the returned item is received and inspected, any eligible refund will be processed within 7–10 business days.