Refund & Return Policy
American Garage Door Supply is committed to providing high-quality products and excellent service. To ensure clarity and fairness, please review our refund and return guidelines below:
Non-Refundable Items
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Customizable Items: All custom order items are non-refundable. These products are built and assembled specifically to your requirements and cannot be returned or restocked.
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Garage Door Springs: All garage door springs are non-refundable. Each spring is manufactured and wound to meet the specific dimensions and needs of your order, making them unique to your application.
Eligible Returns
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Standard, non-custom items may be eligible for return if they are in new, unused condition and returned within 30 days of delivery.
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All returns require prior authorization. Please contact our customer service team before shipping any items back. Unauthorized returns may not be accepted.
Restocking Fees
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Certain products may be subject to a restocking fee, as noted at the time of purchase or on the product listing. This fee covers inspection, repackaging, and inventory handling.
Shipping Costs
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Shipping charges are non-refundable.
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Customers are responsible for return shipping costs unless the item was shipped in error or is defective.
Defective or Incorrect Items
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If you receive a defective or incorrect product, please notify us within 7 days of delivery. We will work with you to provide a replacement or issue a return authorization at no additional cost.
How to Request a Return
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Contact our customer service department with your order number, product details, and reason for return.
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If approved, you will receive a Return Authorization (RA) number and instructions for shipping.
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Once the returned item is received and inspected, any eligible refund will be processed within 7–10 business days.