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Welcome To Our New Website! Thank You For Your Patience As We Make Improvements.
Welcome To Our New Website! Thank You For Your Patience As We Make Improvements.

Refund Policy

Refund & Return Policy

American Garage Door Supply is committed to providing high-quality products and excellent service. To ensure clarity and fairness, please review our refund and return guidelines below:

Non-Refundable Items

  • Customizable Items: All custom order items are non-refundable. These products are built and assembled specifically to your requirements and cannot be returned or restocked.

  • Garage Door Springs: All garage door springs are non-refundable. Each spring is manufactured and wound to meet the specific dimensions and needs of your order, making them unique to your application.

Eligible Returns

  • Standard, non-custom items may be eligible for return if they are in new, unused condition and returned within 30 days of delivery.

  • All returns require prior authorization. Please contact our customer service team before shipping any items back. Unauthorized returns may not be accepted.

Restocking Fees

  • Certain products may be subject to a restocking fee, as noted at the time of purchase or on the product listing. This fee covers inspection, repackaging, and inventory handling.

Shipping Costs

  • Shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item was shipped in error or is defective.

Defective or Incorrect Items

  • If you receive a defective or incorrect product, please notify us within 7 days of delivery. We will work with you to provide a replacement or issue a return authorization at no additional cost.

How to Request a Return

  1. Contact our customer service department with your order number, product details, and reason for return.

  2. If approved, you will receive a Return Authorization (RA) number and instructions for shipping.

  3. Once the returned item is received and inspected, any eligible refund will be processed within 7–10 business days.

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